Open Systems Metro: Custom AV Systems to Drive Organizational Success
With over 100 years of combined industry experience in sales, service, and engineering, OSM offers custom solutions for all low-voltage projects. They understand how quickly the AV equipment landscape is evolving and recognize the critical role played by the design of AV systems in the landscape. The company collaborates with clients and their architects and engineers to ensure the equipment provided by them meets the requirements of the clients. “We stay with our customers from the inception of the AV project to the end. We provide services along the way, keep them informed about what we’re doing, and how it will benefit them,” describes John Cobb, President, Open Systems Metro. “We hope to develop a long-term relationship with our clients and their end-users,” he adds. Cobb, with more than 35 years of experience in the low voltage industry, leads the company as a practised connoisseur in the AV services and consulting space.
OSM provides HD video conferencing systems, touch panel control systems, engineering services, consulting, projection/ presentation systems, video distribution, design-build, and digital signage. The company’s prime clients are big corporations, hospitals, education institutions and others that have big conference rooms, boardrooms, or auditoriums. In the education market, for instance, OSM has just completed a massive AV project for Columbia University, outfitting their auditorium with projectors, speakers, video conferencing, audio conferencing, and more.
Customer service is our commitment, and we will continue down that road
Reinforcing a lasting relationship with their clients is OSM’s trained and experienced professional service staff. “Many team members have spent their entire adult life in this industry which has proven to be a major factor in our success,” says Cobb. They are familiar with the AV marketplace, the availability of products, their utility, and how they all assimilate to form an effective AV system. Cobb describes a scenario where a client had a malfunctioning system, and the parts required were discontinued and not available in the market. OSM was able to retrofit the current system with new parts, to keep its functionality and to restore its operation before a large event. The company stands behind every project they do, regardless of size or complexity.
Truly noteworthy is OSM’s work culture that ensures their employees’ happiness and success. Open communication connects every employee from new hires to the president who has an ‘open door’ policy, welcoming talks with all workers. The company not only trains and updates their workforce about current technologies but has parties and picnics, as well, depicting their camaraderie.
OSM recently completed ten years of excellent service for customers. Since 2009, OSM has continued to have notable year over year growth, both in sales and their customer base. The company plans to focus on the corporate environment that is utilizing the AV technology to ease communication, cut costs, and save time for superior business operations. “Customer service is our commitment, and we will continue down that road,” concludes Cobb.