McCann Systems: A Customer-Centric Approach to Maximum Benefits

Advancements in the audiovisual (AV) technology have taken the world by storm. With the increasing affordability of high-quality AV systems, small and medium-sized businesses are in a better position to leverage these technologies and save cost and time. That said, to gain maximum value out of their AV investments, companies need the support of an able and experienced partner. Edison, New Jersey-based McCann Systems provides innovative AV and digital signage solutions to companies in various regions. McCann designs and integrates cutting-edge solutions that help clients improve their collaboration both inside and outside of their organization and remain competitive. The company differentiates in the market with its simple yet effective strategy. The company’s vendor-agnostic approach to addressing clients’ needs plays a key role in exceeding client expectations. “In addition, we are laser-focused on our internal employees and clients,” says Tom Treichel, President and COO, McCann. “Even before we commit to a project, we do a thorough analysis of the goals that our prospective client is aiming for and make decisions accordingly. We take care of our employees from their competency and requirements perspectives, which eventually results in greater experience and outcomes for our clients.”

McCann has carefully developed a team of industry experts who manage a custom audiovisual project lifecycle, end-to-end. The team (most of them being technology professionals) is rigorously trained to provide top-class customer support, and each of the members holds several professional audiovisual and technology certifications. Every individual in the team pays close attention to the challenges that come along the way during installation or later, keeping the clients’ employees focused on their core business processes. McCann’s in-house AVIXA CTS experts have a global footprint spanning North America, Europe, and Asia.

During client engagement, team McCann approaches clients’ problems with great passion and dedication to deliver maximum value. The process begins with assessing the workflow and AV usage patterns. The team gets into the trenches and helps clients in the areas of architectural and engineering drawings, programming, equipment commission, integrated controls, and user training.