AV Calibrations: The One-Stop-Shop for Av Solution Expertise

Nancy Hernandez-Johnson, President & Randy Johnson, Owner In March 2010, a Texas father sold off his business and built Morgan's Wonderland, a $51 million amusement park for his disabled daughter, offering free admission to anyone with special needs. A good deed deserved another, which is possibly why a friendly stranger in the community decided to volunteer his services as well. After noticing that the park's AV vendors had not installed the pre-purchased equipment, he jumped in to install and calibrate the equipment himself. The management took notice of this man's enthusiasm and discovered that he was Master Sergeant Randall (Randy) Johnson, an AV specialist who had served 22 years in the US Air Force. Acknowledging Randy's expertise and professionalism, Morgan's Wonderland asked Randy to bid on additional AV projects and become more involved with the park.

The journey of AV Calibrations began on that day

The company grew from strength to strength, starting with calibration of the AV equipment at Morgan's Wonderland to taking care of their entire cabling needs, equipment purchase, and installation. Morgan's Wonderland has since had over one million visitors, each of whom had an enjoyable experience, thanks to the park's dedicated staff and the quality of work done by Randy and AV Calibrations.

Over the years, Randy developed AV Calibrations to answer the need for a local AV solution provider in the San Antonio area. In the process, he created a company that would become a one-stop-shop for all AV requirements of commercial and residential properties.

Combining Technical Proficiency with Efficient Communication

With a degree in engineering, Randy was an expert in the solutions side of things but wasn't the most people-friendly person when it came to working with clients. Calibrating AV systems and working with clients simultaneously can be challenging - a dissonance that would be quelled by Randy's wife and the co-owner of AV Calibrations, Nancy Hernandez-Johnson.

Being an army veteran herself, Nancy brings the administrative and customer service component to the business, allowing her husband to focus on the technological aspect. As a business administration major, she possesses a keen aptitude for understanding and translating client requirements to technical teams something that made Nancy highly proficient in managing AV Calibrations' organization, HR, finance, and operations. Needless to say, Nancy and Randy formed a great partnership, and between the two of them, they covered all of the different needs to run their business successfully.

Answering Market Demands with Ease

As a highly flexible organization, AV Calibrations has grown to accommodate the varying needs of its clientele today.
Consequently, the company offers more than just AV equipment installation. AV Calibrations can design layouts, identify AV solutions that seamlessly unify disparate equipment, and carry out the installation, programming, and full integration of the solutions to help customers fulfill their needs.

The company pays close attention to its clients' project timelines and makes sure that they get maximum value for their money in terms of the quality of service. AV Calibrations achieves this by conducting extensive negotiations with various manufacturers and vendors to procure the equipment faster without sacrificing product integrity and functionality. Communication is crucial in this regard, as the equipment costs can be substantial, and AV Calibrations makes sure that once the client confirms the project, they are informed about the net payment needed to cover the cost of the equipment. Av Calibrations' flexible purchasing and payment policies will make the whole process as smooth as possible for the client.

“We treat every project as if it were our only one by researching the technology right away and determining if specific licenses are required”

AV Calibrations goes above and beyond its role as a solution provider by educating customers about everything from AV equipment to application areas. It doesn't matter if it's a commercial or a residential setting, AV Calibrations' team can sit down with the customer, listen to what they need and educate them on all the available options. The company will then customize the solutions depending on their area of application offices, homes, or schools to plan the structured wiring. For clients who don't have the budget to do a full-fledged solution integration, AV Calibrations will provide structured cabling solutions that can help define the networks during construction to simplify future implementations. AV Calibrations will also suggest technology ideas for that implementation, regarding the types of equipment and their requirement whether it is to increase the sales or communication with customers.

AV Calibrations may encounter different types of customers with varying budgets and requirements during a project, and may receive a broader range of questions due to a lack of technical knowledge in this area. "We treat every project as if it were our only one by researching the technology right away and determining if specific licenses are required," says Nancy. The company will even bring in external vendors to help with this education and training and obtain the relevant certification. AV Calibrations will even fetch vendors who will let them test different products so that customers get the best solution that fits their needs.

Most recently, AV Calibrations has realized that many of its AV customers are also in need of security solutions. With the necessary technical skills and technical operatives already in-house, AV Calibrations added security solutions to its list of offerings. The company now configures cameras, access control units, and alarms and facilitates the AV installations and network cabling. AV Calibrations is unique in this regard, as they do all of these services in-house, making them a genuine one-stop shop for a client's complete AV needs.
With constant growth and development of its services, AV Calibrations has introduced more skilled labor, tools, and equipment to get to the next level. As a company, AV Calibrations wants to ensure that its customers can rely on its expertise and skill-set and that they have invested in a reliable product. "Our main purpose and core values are listening to our customers and finding out what they want their technology to accomplish," adds Nancy

Moving Forward with Clear Cut Objectives

With a firm commitment to customer-centric service, AV Calibrations has been able to handle multimillion-dollar projects and continue to earn clients' trust for the 13th consecutive year. The customer-centric philosophy is embodied by every member of their team, each of whom strives to deliver their vast experience to customers on every jobsite. The company has grown as well, from a small garage to a 1200 sq ft office to a 2500 sq ft office and now a 5000 sq ft office where they test their equipment. In that time, AV Calibrations has worked with homes, commercial buildings, offices, and schools, having recently been invited to work at Trinity University, several Marriotts in Houston, and projects in and around San Antonio. The growth was driven by word of mouth, created purely via referrals from the company's client base.


Our main purpose and core values are listening to our customers and finding out what they want their technology to accomplish

That said, AV Calibrations never rests on its laurels and insists on staying sharp. The company conducts a training day once a month, where it brings in vendors and subject matter experts who will work with AV Calibrations' project managers and perform the training. The company has also been signing up its technicians for Avixa certifications, making them more knowledgeable in their field. AV Calibrations even performs a lot of on-the-job training, having technicians shadow partner technicians to learn more about niche areas such as installing access control equipment and conducting hands-on training under the direct supervision of an expert.

Needless to say, AV Calibrations is well on its way to staying ahead of the curve, bolstered by its team and service model. In the next ten years, the company's goal is to be the number one AV company in San Antonio and prepare for growth by bringing in people with the necessary skills. In addition, they have an entrepreneurial operation systems (EOS) program to ensure that they not only have the right people in the right seat but also have the correct processes, procedures, and policies in place for every role of an employee. To that end, Nancy says, "We want to make sure that our people know what is required of them, what they need to do to meet our expectations, and what type of service needs to be given in order to meet customer expectations."



Company
AV Calibrations

Management
Nancy Hernandez-Johnson, President & Randy Johnson, Owner

Description
AV Calibrations is the preferred AV company in Texas that delivers the latest in technology to both residential and commercial customers